All businesses need to have an analysis and planning process of their current business to assure they are receiving the maximum benefits of their investment. Your friends, staff, customers and even advisers all have an interest in keeping you pleased. Customers especially will tell you everything was fine, and then pass on negative feedback to one and all that they speak to. Most of your customers will pass on to acquaintances bad experiences, and not positive feedback.

With prior approval, we will arrange for mystery customers to allow us to give an honest independent appraisal of your business, at very little cost.

We will examine;

Your staff:

• Their attitudes to their customers and your business
• Their service and motivation
• Team performance to create consistency in operations
• Their qualifications and government assistance programs
• Training systems to assure that all staff understand your expectations of them and follow your operational procedures in a consistent manner
• We can conduct and interview for new staff on your behalf to allow you to save time and not have the hassles of tying up your business with repeated enquiries.

From a customer’s viewpoint;

• What they receive for their money
• What they like about your business
• What they don’t like about your business
• Their requirements and experiences of your business
• The  reason for them to return to your business

Operational procedures ;

• Implementation of efficient workflow systems such as training,  operational and sales processes
• Communication systems within your business
• Stock control, purchasing and costing
• Advertising and are you receiving return on the investment
• Your market, and are you reaching it with your full potential
• Electronic media such as internet  and are you receiving full benefits

Sales and Marketing;

• Training to receive full benefits
• Strategies of marketing your business to receive a decent return on the investment
• E- commerce and its uses
  
  

We can assist in training and establish a system that teaches all staff to be both efficient and sales orientated. And help boost your takings.

You may also qualify for a government training incentive!

Training is an important component of any business’s success. A business must stay competitive which is the key to sustainability. Training your staff, keeping them motivated and up-to-date with industry trends and new technologies is essential to achieving that goal.

Staff also benefit. They learn new skills and can become a valued asset in any organisation.  Training brings direct benefits to business and can be calculated as a return on investment.

A training program can lead to;

• Maximising the productivity of your staff
• Aiding in retaining staff by giving them appreciation and a path to work by
• The business adapting to changing trends
• Aiding in consistency and quality of customer service

Do you perform a full costing of your business and its menus etc, or just copy what others are charging?

Stock taking and costing is very time consuming and most small operators do not have the time to examine this area of their business.

We can do an independent stock take and costing of your business for you. We can give an honest appraisal of your purchases and stock holding, with an examination of the return on your investment, and maybe improving your cash flow.